Our Smile Guarantee

Once you place your order, you have 1 hour to cancel. After that time, we will put it into progress and once that is done, we cannot change or cancel it.

As with all our products, each tee is printed on demand and is placed into the print production along with the other orders on the day. It cannot be pulled out of production once we confirm the fulfillment, and it will automatically go into shipment after it is printed.

If you have any issues, reach out to us and we can chat more about options available to you. We do offer store credits and refunds, but these may not include the shipping amount originally paid to receive your order.

There is a $5 restocking fee per item for returns.  This fee is waived if you want a store credit, but will be deducted from refund amounts. 

Yes, you can as long as the order has not already been shipped. If your order is still in printing stage, then we can definitely change it for you. Reach out to us through our Contact Page and we can chat more.

We try our best to ensure that all products are delivered in perfect condition, but sometimes, it does happen that a tee will be damaged or was incorrectly sent.

In that case, we will always fix the problem and make it right. Your happiness is important to us and we will ensure you get the tee you deserve.

Reach out to us and let us know what the problem is, and we will make it right.

If your order status shows "delivered" but you haven't received it, Groovy Rhythm will grant a 50% discount on a new order and we may require investigation with your local post office. Before claiming, please ensure to check with household members and thoroughly search around your home where the package could have been placed by the postal carrier.

If you placed your order with our $1 per item shipping protection, then we will ensure you get your order.

For orders without tracking updates, reach out to us, and we'll request updates from UPS. If no updates are available for 7 days, a replacement will be sent free of charge if the issue is on our end or the postal carrier's fault. However, if an incorrect address was provided, a store credit for the product's value will be issued, and a new order with shipping charges will need to be placed.

If you prefer a refund instead of a replacement, a full refund will be processed after 30 days of no tracking updates for domestic orders.

For international orders, UPS tracking will only continue within the USA. Once it leaves the country, tracking will cease. We offer a replacement if the package isn't received within 6 weeks from its departure from the USA.

When you are ready to order, you can use the store credit code we provide you with. If you misplace it, just drop us an email at support@groovyrhythm.com and we'll send it through to you. If you don't want to use all your credit or have more than the order, then just drop us a message and we'll set up a code for that specific order for you and subtract if from your total.

We send out codes and emails weekly with each new tee drop. Please keep in mind that our discount codes are only valid for a limited time and must be applied before completing your transaction.

Unfortunately, we are unable to apply the discount after the transaction has been processed.

Every customer, every order and every interaction is important to us. You deserve the best customer support and we intend to give it.

So, if you have any issues, reach out to us right away and we'll make sure we make it right.

No matter what the issue, we're here for you and your smile and happiness is what we do this for.